Amazon trialing AI-based customer support agents
Amazon trialing AI-based customer support agents Ecommerce giant is now using two AI-based systems to handle customer inquiries When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works. Amazonhas revealed that it is currently trialing two AI-based systems to handle shopper inquiries in an effort to improve thecustomer serviceof its ecommerce platform. While one of the systems is able to field requests from customers automatically without human intervention, the other is designed to help human service agents respond to inquiries faster and more easily....