Apple admits problems with some MacBook Pro 13-inch 2019 models – and offers advice on how to fix them

Unexpected shutdowns are hitting the entry-level versions

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It appears that some entry-level versions of theMacBook Pro 13-inch (2019)are unexpectedly shutting down, withAppleacknowledging the issue and releasing support document to help users affected by the problem.

Inthe document, Apple explains what you should do if your MacBook Pro 13-inch (2019) shuts down, despite still having battery left.

According toforum posts, and Apple’s own documentation, it appears that the issue is affecting MacBook Pro 13-inch models from this year with two Thunderbolt 3 ports. At the moment, it looks like they are the only MacBook Pros affected by this issue.

How to fix MacBook Pro 13-inch (2019) randomly shutting down

These are the steps you should take if you find your MacBook Pro 13-inch (2019) is randomly turning off:

The process seems reasonably straightforward, which will be a relief to anyone who was worried that the random shutdowns might be an indication of a bigger problem with their MacBook Pro.

However, it’s not ideal that you have to leave your MacBook Pro for eight hours while it charges. If you have important work to do, this is going to be an inconvenience.

If the steps above don’t work, then Apple suggests youcontact Apple Support for more assistance.

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Matt is TechRadar’s Managing Editor for Core Tech, looking after computing and mobile technology. Having written for a number of publications such as PC Plus, PC Format, T3 and Linux Format, there’s no aspect of technology that Matt isn’t passionate about, especially computing and PC gaming. He’s personally reviewed and used most of the laptops in our best laptops guide - and since joining TechRadar in 2014, he’s reviewed over 250 laptops and computing accessories personally.

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