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Can’t Sign Into PlayStation Network? Here’s What to Do
Get your PlayStation Console working well again
4 min. read
Updated onOctober 1, 2024
updated onOctober 1, 2024
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PlayStation Network allows you toplay games on a Windows PCand download free or premium content such as demos and add-ons. But, many of our readers can’t sign into the PlayStation Network.
If you can’t sign into the PlayStation Network, it’s because ofPSN server problemsor issues with your local connection.
What do I do if I can’t log into PlayStation Network?
1. Change your password
If you recently changed your account’s password or forgot it, changing it again would be helpful.
2. Restart your PlayStation
1. Press and hold thePS buttonfor approximately 10 seconds until you see theQuick Menu.
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Next, go to thePower tab.
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Select theRestartoption.
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Confirm your action.
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Wait a few seconds while your console reboots and try signing into your account again.
Restarting your PlayStation is generally the first step to try if you encounter minor bugs and glitches. This easy fix can help you sign in to PlayStation Network without any problems.
3. Check for any pending updates
If you have a PS5, here’s what to do:
One of the things to check when you’re having problems logging in is if there are any recent pending updates to your console. Updating it can sometimes help solve the problem. This also helps when faced withThe page cannot be displayed. (80710a06)PS3 error.
4. Check for account suspension
When creating an account with PlayStation Network, you agree to obey the Terms of Service. If you breach these terms, they may suspend your console from accessing the PlayStation Network, and, as a result, you can’t sign into it.
The suspension could either be permanent or temporary. However, in the case of permanent suspension, you canappeal PSN for removing the ban.
5. Pay off the debt
With so many payment methods, shopping on the PlayStation Store has never been easier. But with great choice comes great responsibility. If your payment method has had a charge reversed, you might find yourself locked out of PSN.
In the event of a chargeback, PSN can react swiftly to protect your account from fraudulent activity. If a chargeback occurs without cause, you will retain access to your account only once the debt has been repaid.
6. Disable 2-step verification
If you have Google TV or Media Go, you will receive a wrong password message the first time you sign in to these devices with your 2SV code.
This is only temporary and can be easily resolved. Justdisable 2SVwhen signing in, then enable it again after you finish.
7. Contact PlayStation Support
Suppose you cannot provide the verification information for your account or cannot access the email with a link to reset your password. In that case, we recommend contactingPSN supportfor further assistance.
What are some of the most commonly reported issues on the PlayStation Network? We’ve outlined some of the most common PSN issues below:
If the problem is still there, we have a great guide on how to fixAn error has occurred on PS4message, so don’t miss it.
Though the Xbox One often overshadows the PS4, many reasons exist to choose Sony’s console. Thus, you may want to check our guide on thebest PS4 emulators for PCto enjoy your favorite games.
If there is anything we missed, please leave a comment below. We will surely try to address the issue.
Priya Ahluwalia
Priya Ahluwalia is a writer who specializes in technology, particularly Microsoft Windows. She writes about the latest developments in know-how and current trends in the technology industry.
When not glued to a laptop screen, you can find her playing with her dog and catching up on the latest shows on Netflix.
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