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FIX: Cannot communicate with Canon scanner in Windows 10
4 min. read
Updated onOctober 2, 2024
updated onOctober 2, 2024
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A scanner is an indispensable device in any office. There’s always a need to do some paperwork. Therefore, the scanner needs to be up and running smoothly.
Unfortunately, many of them are affected by various issues. Cannotcommunicate with scanneris a common error message that can appear with Canon scanners onWindows 10.
This can be a big problem, and in today’s article we’ll show you how to fix it.
How can I fix the Canon scanner error message in Windows 10?
1. Run the troubleshooter
2. Update your drivers
According to users, if you keep gettingCannot communicate with scannermessage on your Canon scanner, the issue might be outdated drivers.
To fix the problem, it’s advised to visit Canon’s website and download the latest drivers for your scanner. After updating the drivers to the latest version, the issue should be completely resolved.
We strongly recommend using aspecialized driver updating toolto fix your drivers in order to avoid damage to your PC by manually downloading the wrong driver versions.
It scans your system and lists all existing and possibly missing drivers. The tool also detects if there is already a new version for current records. If necessary, these can be updated directly via PC HelpSoft Driver Updater.
⇒Get PC HelpSoft Driver Updater
3. Reinstall the drivers
4. Perform a Clean boot
In some instances, third-party applications can interfere with your hardware and causeCannot communicate with scannermessage.
To fix this problem, users are suggesting to disable all startup applications and services. After your PC restarts, check if the problem is still there.
If the issue doesn’t reappear, the cause is one of the disabled applications or services. To find the exact cause, you need to enable disabled applications one by one or in groups until the problem reappears.
5. Enable bidirectional support
6. Move the problematic directories
Once your PC restarts, your printer/scanner will recreate the missing files and the problem with scanning should be completely resolved.
Users claim that they fixed this error onCanon PIXMA MG5420, simply by moving a couple of directories. Although this solution works for the aforementioned model, it might also work for other Canon devices.
7. Switch to the Power-saving mode
After doing that, your scanner should start working again. We have to admit that this is an unusual solution, but several users claim that it works, so feel free to try it out.
We hope at least one of these solutions was helpful. In case you have anysubject-related questions or suggestions, just reach for the comments section below.
More about the topics:Printer Errors,windows 10
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
