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How to Fix Netflix not Working on Sony Smart TV [Quick Guide]
Quick and easy ways to get your movie streaming app working again
3 min. read
Updated onSeptember 19, 2024
updated onSeptember 19, 2024
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Is your Sony Smart TV not playingNetflix? Then you’ve come to the right place.
Below we’ll explain how to get rid of errors reading:Sorry, we could not reach theNetflixservice. Please check Network Settings to connect to an available network and useNetflix(-100)orSorry we could not reach theNetflixservice. Please try to restart theNetflixapplication (-111).
How do I get Netflix to work on my Sony TV?
A faulty cache, an outdated Netflix app or internet issues could contribute to this error. Here’s how to address all causes:
1. General troubleshooting steps
2. Netflix error (-100)
If you can’t access Netflix on your Sony Smart TV but can open other apps and services, the easiest workaround is toreboot theTV.
To do that, hold down thepower buttonfor about6 secondsor until theTVdoes a full restart. After the device reboots,Netflixshould work properly.
This method worked for many Smart TV owners, so try it yourself, as it might solve your problem without much hassle.
Another confirmed fix is holding down the Home button on your remote, and a task switcher should appear. From there, you can selectNetflix, pressDown, and thenOKto close the app.
Re-launchNetflix,and now it should work without any problems.
3. Netflix error (-111)
4. Netflix error Feature not available
After doing the power cycle, the app should start functioning correctly.
5. Reset the Netflix app
You mustclear the data and cacheto reset your Netflix app on Sony TV. This will remove all the saved junk data and settings.
However, it will not remove your downloaded titles or any vital information. You might have to sign in again the next time you try to access the app.
Lastly, it is important to note that the Sony Bravia TV has a reset button you can select after clicking the Netflix app.
Not being able to playNetflixvideos on yourSonySmart TV is a pretty annoying problem, but following the solutions provided in this article should help you solve the problem.
More about the topics:Netflix connectivity errors,tv
Vlad Turiceanu
Windows Editor
Passionate about technology,Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world.
Coming from a solid background in PC building and software development, with a complete expertise in touch-based devices, he is constantly keeping an eye out for the latest and greatest!
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Vlad Turiceanu
Windows Editor
Coming from a solid background in PC building and software development, he’s a Windows 11 Privacy & Security expert.
