How to Fix the Microsoft Account Doesn’t Exist Error

Everything you need to regain access to your account

4 min. read

Updated onOctober 2, 2024

updated onOctober 2, 2024

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Trying to sign in to some Microsoft services, you get an error accompanied by a message that reads:That Microsoft account doesn’t exist. Enter a different account or get a new one. Thisprevents you from accessing any Microsoft serviceon your devices.

The first thing to check if you are facing this issue is if you have typed the correct account name. Also, it can be because of a wrong email or domain name. This issue can also occur if you have knowingly or mistakenlydeleted your Microsoft account permanently. The solution is to create a new account on the official page.

Also, if you’re trying to log into your Microsoft account with the school or work account, you will get this error. Verify your Microsoft account on theofficial pagefirst.

How do I recover a Microsoft account that doesn’t exist?

1. Check if the account name was typed correctly

2. Find your account name from your Windows 10 PC or Xbox

3. Make sure you’re using the correct account type

An account that your workplace or school provided may not have aMicrosoft accountassociated with it. So, you might need to create a new Microsoft account.

Normal accounts can be used for logging in for one or more services, such asOutlookorMicrosoft365.

Work or school accounts, however, cannot be used to connect to otherMicrosoftservices, such as Xbox. Additionally, anXbox Gamertagcannot be used to sign in to aMicrosoft account.

The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account.

4. Your Microsoft account might have been deleted

Your Microsoft account may have been deleted.Microsoftwillpermanently deleteany account which has not been active for the past 2 years. Also, you might have knowingly or unknowingly deleted your Microsoft account.

In this case, you can no longer access theMicrosoftservices associated with that account.

You can, however,create a new accountwith the same name. To create a new account, head toMicrosoft’s Signup Pageand choose a new account name.

Once the account has been created, you can start using thatMicrosoftservice again.

There you have all the information needed to fix the Microsoft account doesn’t exist issue on your PC. You only need to follow the steps carefully, and you should be able to sign in to your account again.

Similarly, if you areunable to sign in to Windows 10 with your Microsoft account, check our detailed guide to get to the root of the problem.

In case you are not able to sign in to your Microsoft account, due toyour security info change is still pendingmessage, we have tackled this issue in a different guide.

Feel free to let us know the solution that helped you fix this issue in the comments below.

How to Fix the Microsoft Account Doesn’t Exist Error#

How do I recover a Microsoft account that doesn’t exist?#

1. Check if the account name was typed correctly#

2. Find your account name from your Windows 10 PC or Xbox#

3. Make sure you’re using the correct account type#

4. Your Microsoft account might have been deleted#