Microsoft Word is deleting files with capitalized extensions or # in the title

Microsoft is working on a permanent fix.

2 min. read

Published onOctober 8, 2024

published onOctober 8, 2024

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Microsoft Word users may be experiencing a concerning issue in version 2409. If Word users save a file with a title containing a capitalized file extension (like .DOCX, .RTF) or the symbol #, the file may be deleted.

This issue happens when a user edits a file, saves it when prompted, and tries to close Word.

Thankfully, there are a few workarounds available. For one, they can manually save their document before closing it or find and restore the deleted file from the recycle bin.

In a support page,Microsoft saysit is aware of the problem and is investigating and says current tests show the issue occurs after saving when prompted by clicking X to close Word. If you manually save the file before closing it, this error doesn’t occur.

Users can also enable the option “Don’t show the Backstage when opening or saving files with keyboard shortcuts.”. This can be enabled by going toFile > Options > Save > Don’t show the Backstage when opening or saving files with keyboard shortcuts.

It’s unclear when the fix will be shipped, but we’ll update you.

Do you save files with capitalized extensions or # in the title? Have you had any issues?

More about the topics:microsoft,Microsoft Word issues

Flavius Floare

Tech Journalist

Flavius is a writer and a media content producer with a particular interest in technology, gaming, media, film and storytelling.

He’s always curious and ready to take on everything new in the tech world, covering Microsoft’s products on a daily basis. The passion for gaming and hardware feeds his journalistic approach, making him a great researcher and news writer that’s always ready to bring you the bleeding edge!

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Flavius Floare

Tech Journalist

Flavius is a writer and a media content producer with a particular interest in technology, gaming, media, film and storytelling.

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