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SetMe Review: How Good is the Remote Computer Software?
11 min. read
Updated onOctober 24, 2024
updated onOctober 24, 2024
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If you’re looking for a hands-on SetMe review, I’ve got you covered.
I tested its key features, ease of use, and everything else you need to know about this powerful remote support software.
Let’s get started:
What is SetMe?
SetMeis a user-friendly and reliableremote access and supportsuite that provides seamless access to attended and unattended computers. Whether your business needs to perform administrative tasks, transfer files, or solve technical issues, it uses the cloud to stay connected.
In just three steps, SetMe canconnect to any Windows or Mac computerand offers a portable client app and a more robust solution for long term use.
SetMe comes from the long established global Techinline team, with decades of experience with tools like FixMe.IT.
Who is SetMe for?
Although SetMe is useful for individuals who need remote access to their personal computers, it really shines for businesses.
It enables businesses toimprove productivity and collaborationby facilitating remote access to office computers, enabling employees to work from anywhere, while providing remote assistance to clients.
IT professionals get an efficient and secure way to remotely manage, monitor, and support client computers.
SetMe Review – Main Features
After getting to grips with SetMe, here’s what stands out the most and how it compares to other remote access software:
Remote Connections
At its core, SetMe facilitates remote desktop connections. It’s as simple as the remote user running its lightweight client and the technician entering the provided 6-digit ID in the SetMe expert console. Then the connection is made.
You can also use:
I experiencedminimal lagand no issues with response time across all SetMe’s apps.
I like the fact that you cankeep your mouse pointer sizewhen controlling the remote computer too. There’s nothing worse than losing your cursor.
Unlike older remote software, the use ofstable cloud servershelps maintain the connection. When I tried LogMeIn Pro, it only offered a client-server model.
SetMe’s servers act as a bridge, allowing your local computer to communicate with the remote computer without the dreaded drops or input lag.
What’s more, itworks even when network configurations change. I.e, when IP addresses are dynamic or when the remote computer is behind a firewall or NAT.
Typically, remote connections can be disrupted when the computer enters sleep mode, shuts down, or the network connection is lost.
SetMeretains remote sessions after an extended idle time(sleep/shutdown) for up to 3 days!
In the rare chance that you are disconnected, it willautomatically reconnect.
Remote desktopsettings are also saved for 6 months after your last connection to a specific computer.
Overall, by routing traffic through the cloud, SetMe ensures that remote access remains uninterrupted and smooth, regardless of network conditions.
Other key features include the ability to:
With each remote session opened in a separate window, you can conveniently switch between remote desktops by simply clicking on the respective window or using keyboard shortcuts.
This simplifies tasks like comparing data across computers or monitoring real-time progress on different systems.
Unattended and Attended Access
You might initially consider cheaper software like AnyViewer. However, SetMe stands out due to its ease of use and connection stability for both unattended and attended remote access.
Some basic software offers attended access, but this requires the user of the target system to be present andgrant permission for the connection. This is still suitable for technical support, conducting online meetings, or collaborating with colleagues. SetMe does this well. Nonetheless, this is generally suited for home-based or scaled-back scenarios.
However, SetMe’s unattended access lets you remotely connect to a computer when there’s no remote user to grant permission. Moreover, it offers unlimited unattended connections.
This is useful for remote system administration, maintenance, and monitoring.
With SetMe, you can configure unattended access by installing the SetMe client application on the remote computer and setting up a secure connection. Once configured, you can access the remote computer at any time,without needing the remote user’s intervention.
Moreover, admin rights are not required. As a support technician you canRun As Admineven when the remote computer has standard user rights.
You can elevate permissions to perform the tasks that require admin privileges with just a few clicks.
File Transfer and Clipboard Sync
SetMe’s remotefile transferfeature allows users to easily transfer files between local and remote computers using anintuitive drag-and-drop interface.
Because it stores the latest copy of a transferred file in the target computer’s cache, transfer speed is lightning quick.
This feature enables quick and hassle-free file sharing, eliminating the need for email attachments or external file-sharing platforms, which can be time-consuming and less secure.
Drag-and-drop couldn’t be easier. Simply select the desired files on your local computer, drag them to the remote desktop window, and drop them into the destination folder.
It also supportscross-operating system transfer, such as Windows to Mac, and there are no filetype or file size limits.
Along with file sharing, SetMe lets youautomatically share the contents of the local clipboardwith the remote computer’s clipboard, and vice versa. If you copy a text snippet or image on your local computer, the same content will instantly become available on the remote computer’s clipboard.
I found it most useful when editing documents, sharing screenshots, or transferring small files between computers.
Remote System Information
SetMe is good for troubleshooting by providing a snapshot of the remote system. Like TeamViewer and LogMeIn Pro, the support tech can see what type of system they’re dealing with right in the expert console without having to manually open Windows/Mac settings on the remote computer.
Its roadmap aims to extend this further in 2025.
Remote Desktop Toolbar
Technicians control a lot of features via a straightforwardremote desktop toolbarwhich acts as the hub for communicating with the remote system and its user. You can:
Security
SetMe prioritizes security and usesend-to-end encryptionfor secure remote connections.
Additionally, it offers various security features, such astwo-factor authenticationvia an authenticator app like Google, Duo Mobile, Authy, etc. As well as granular permissions, to further protect user accounts and restrict unauthorized access.
Other key security features include:
Admin Web Dashboard
You don’t need software to manage your account and team thanks to the web-based dashboard.
Here, I was easily able tocontrol user accounts, security settings, view analytics, and more.
You can organize users into groups and assign specific permissions or access levels to control who can access certain remote computers.
The portal also allows you toconfigure security options, such as two-factor authentication, and password policies.
I especially like the reporting section. This lets youview and track active and historical remote sessionsand generate visual reports to make quick sense of your team’s performance.
The ability to monitor user activity is key to ensure compliance and troubleshoot any issues. You can also export or print the data for deeper analysis.
The admin space is also where you’ll find all the necessary licenses, billing information, and payment details.
Interface
The software interface for both technicians and target users is surprisingly easy to use and can beset up in minutes with limited technical know-how.
Depending on your organization, you might include a link on your website or intranet, email the client link, or get the tech team to install it on all applicable computers, ready for remote access when needed.
However, when you invite the remote user,all they need to do is run the client app, get the randomly generated ID, and the technician simply starts a new connection and enters the ID.
On the technician side, you use the Expert Console. It offers different interaction modes, such as “View Only” and “Full Control,” to accommodate various remote support scenarios.
On the left side, the connection listdisplays all your saved remote connections. You can easily search, filter, and organize your connections using custom groups and tags.
When you select a remote connection, the consoledisplays essential informationabout the remote computer.
The top toolbar providesquick access to session controls, including options to connect, disconnect, send keyboard shortcuts, and switch between monitors on the remote computer.
The console’s settings menu lets youcustomize its appearance, enable advanced features, and manage security settings to suit your requirements.
SetMe’s Expert Console combines an intuitive layout with powerful features and customization options. Even as a non-expert I had no trouble navigating the software.
Customer Support
SetMe is easy to use out of the box, but if you do require technical support, it offers an extensive help center with tutorials and guides for all aspects of the platform.
To contact support directly, you can email[email protected]and qualified staff will typically respond within the day. In my test email, it was only a couple of hours before an issue was addressed.
Pricing
SetMe offers an affordable and straightforward premium plan. Unlike LogMeIn Pro, SetMe is free to test for 15 days before committing. You can pay monthly or get a discount by purchasing an annual subscription upfront.
Note:A concurrent user per seat is the number of users within your team who can simultaneously connect to remote computers. Licensed users are the number of individual users with access to the software.
For a full breakdown of all available features,visit the official pricing page.
SetMe Review – Verdict
To conclude this SetMe review, the solution is one of the most reliable and versatile on the market. With multiple ways to connect, such as the portable client, and the straightforward interface, there isn’t much not to like.
When looking for remote desktop software, stability is key, and SetMe’s cloud servers keep everything running like clockwork.
Its unattended access, reporting, and a feature rich Expert Console enable technicians to efficiently manage, monitor, and troubleshoot remote computers.
The platform’s commitment to security and customer support further enhances its appeal as a top-tier remote access solution.
Try it now for free and let me know what you think in the comments below.
Keelan Balderson
Keelan is a lifelong Windows user and is passionate about all things tech and security. He likes to dig into the latest tools and software to see what really works, so users can make an informed choice.
As a trained journalist from the UK, Keelan combines his love of computers and writing, to create helpful reviews and guides for others.
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