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Windows 11 Remote Assistance: How to Enable & Use
It’s time to get help for your PC problems remotely
4 min. read
Updated onOctober 25, 2024
updated onOctober 25, 2024
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Remote Assistance for Windows is a feature that enables users to request assistance from other users when they’re having trouble with their computers.
It can help fix problems or assist when a user needs to perform a task on another computer. On the recipient’s side, they only need to accept your help. Remote assistance is enabled by default, but it’s easy to turn off if you don’t need it.
Quick Assist and Remote Assistance are similar Windows features that can help you troubleshoot a PC or get support from someone else. They all use the RDP protocol so it would help if youenable Remote Desktop.
How do I send a remote assistance invitation in Windows 11?
You can send an invitation to someone you want to help you with your computer. They will receive a link that allows them to connect via the Remote Assistance tool.
To do so, follow the steps below:
How do I enable or disable Windows Remote Assistance?
1. Enable or disable Windows Remote Assistance via Run
The first recommended method to try out if you want to manage Windows Remote Assistance is to access it through the Run feature. It is built-in on your Windows device and safe to use.rnrnThrough a simple command inserted in the Run dialog, you can allow or prevent Remote Assistance connections to your PC.
1. Hit theu003cspanu003e u003c/spanu003eu003ckbdu003eWindowsu003c/kbdu003eu003cspanu003e u003c/spanu003e+u003cspanu003e u003c/spanu003eu003ckbdu003eRu003c/kbdu003eu003cspanu003e u003c/spanu003ekeys simultaneously to open theu003cspanu003e u003c/spanu003eu003cstrongu003eRunu003c/strongu003eu003cspanu003e u003c/spanu003ecommand.
-
u003cspanu003eType u003c/spanu003eu003cemu003eSystemPropertiesAdvancedu003c/emu003eu003cspanu003e in the dialog box then press u003c/spanu003eu003ckbdu003eEnteru003c/kbdu003eu003cspanu003e or click on u003cstrongu003eOKu003c/strongu003e.u003c/spanu003e
-
u003cspanu003eNavigate to the u003c/spanu003eu003cstrongu003eRemoteu003cspanu003e u003c/spanu003eu003c/strongu003eu003cspanu003etab.u003c/spanu003e
-
u003cspanu003eUnder u003c/spanu003eu003cemu003eRemote Assistanceu003c/emu003eu003cspanu003e, you can choose whether you want to enable or disable this feature on your Windows PC.u003c/spanu003ernrnu003cspanu003eCheck u003c/spanu003eu003cstrongu003eAllow Remote Assistance Connections to this computeru003c/strongu003eu003cspanu003e to enable the setting.u003c/spanu003e
-
Uu003cspanu003encheck it to disable Remote Assistance.u003c/spanu003e
-
u003cspanu003eAfter you make your selection, pressu003c/spanu003eu003cemu003eu003cspanu003e u003c/spanu003eApplyu003c/emu003eu003cspanu003e and u003c/spanu003eu003cstrongu003eOKu003c/strongu003eu003cspanu003e to save the changes.u003c/spanu003e
2. Use Control Panel to manage Remote Assistance settings
3. Tweak the Registry to allow or prevent Remote Assistance connections
What is the difference between Remote Assistance and Remote Desktop?
Remote assistance is a feature that allows you to share your screen with another person so they can assist you in troubleshooting a problem. It is a feature included in Windows that allows another user to view your screen and control your mouse and keyboard.
Windows 11 Remote Assistance uses the Remote Desktop Protocol (RDP) to connect to the remote computer. This feature can be useful when troubleshooting problems with your PC or helping users navigate around Windows.
Remote Desktop is another technology that allows you to connect to a computer remotely. However, with Remote Desktop, you have complete access to the remote system, including full access to all files and programs on that system.
Windows 11 has a built-in Remote Desktop, but if you prefer more features and functionality, you caninstall Remote Desktop software.
Remember, when using RDP connections, your IP address is exposed to cyber criminals, and your system could be vulnerable to attacks if you have a weak password. It is essential touse a VPNwith Remote Desktop to secure your connection and mask your identity.
You will also need anefficient antivirus programif you frequently use Remote Desktop and Remote Assistance.
If you need a simpler tool, we have a guide on how todownload Quick Assist, so don’t hesitate to use it. Keep in mind thatQuick Assist is not workingproperly for some users, but we have a guide that can help you address that.
Let us know your experience with Remote Assistance if you have used it in the comment section below.
More about the topics:Remote Desktop Connection,Windows 11
Claire Moraa
Windows Software Expert
Claire has a knack for solving problems and improving the quality of life for those around her. She’s driven by rationality, curiosity, and simplicity, and always eager to learn more about Microsoft’s products. With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11, errors, and software.
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Claire Moraa
Windows Software Expert
With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11 errors.
